Dg52 Privacy Policy – Personal Data Protection for Malaysian Players

Dg52 collects various categories of personal information from Malaysian members to enable us to deliver platform services safely, efficiently, and responsibly. The following are the key categories of data that dg52 collects:

A. Account Registration Information

• Full name as shown on your MyKad or Malaysian passport
• An active Malaysian phone number (used for dg52 account verification)
• A valid, active email address
• Date of birth (for dg52's mandatory 18+ age verification)
• Username and password stored in encrypted form within the dg52 system

B. Identity Verification Information (KYC)

• Malaysian MyKad or valid passport copy
• Proof of current address, such as a Malaysian utility bill or bank statement
• Proof of payment method ownership, such as a screenshot of your Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, or DuitNow account

C. Financial & Transaction Data

• Deposit history via Malaysian e-wallets or FPX Maybank2u and CIMB Clicks
• Withdrawal records and withdrawal requests
• Betting history, game results and bonus activity within the dg52 platform
• Account balance and credit activity

D. Technical & Usage Data

• Your device's IP address when accessing dg52
• Web browser type and operating system in use
• Gaming session times and durations on dg52
• Error logs and diagnostic data for technical maintenance purposes
• Cookie and session tracking data as described in Section 5

All personal data collected by dg52 is used solely for legitimate purposes directly related to delivering platform services to Malaysian members. dg52 will not use your data for any other purpose without first obtaining your consent.

• Account Management: Registration data is used to create and manage your dg52 account, including identity verification, password resets, and account-related communications.
• Transaction Processing: Your financial information is used to securely and accurately process your deposits and withdrawals via Malaysian e-wallets and FPX within your dg52 account.
• Platform Security: Technical data is used to detect and prevent fraud, unauthorised access, multiple account creation, and other suspicious activities that could compromise the security of the dg52 platform and its members.
• Legal Compliance: dg52 uses members' personal data to comply with applicable legal requirements, including Malaysia's Personal Data Protection Act 2010 (PDPA) and anti-money laundering (AML) obligations.
• Service Improvement: Anonymised usage data is used to analyse how members interact with the dg52 platform, enabling us to continually improve the interface, performance and overall gaming experience.
• Customer Support: When you contact dg52 support, we use your account information to help resolve your query or issue quickly and accurately.
• Marketing Communications (with consent): If you have opted in to receive marketing communications from dg52, we use your email address or phone number to send you information about promotions, bonuses, and new games that may interest you.

Dg52 does not sell, rent, or disclose Malaysian members' personal information to third parties for their own commercial or marketing purposes. However, there are limited circumstances in which dg52 may need to share member data with specific parties in order to deliver our services or fulfil legal obligations:

• Payment Processors: dg52 shares the necessary transaction information with payment platform operators such as Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, and FPX processors to facilitate deposit and withdrawal processing. These parties are governed by their own privacy and security policies.
• Game Providers: A limited amount of technical data may be shared with game software providers that supply titles such as slots and crash games to the dg52 platform, for the purposes of technical troubleshooting and game fairness verification.
• Statutory Authorities: dg52 will disclose members' personal information to Malaysian authorities when required to do so by law, court order, or a valid request from a law enforcement agency.
• Technical Service Providers: Third-party service providers that assist dg52 with technical operations such as server hosting, analytics, and IT support may have limited access to member data within the scope of the services they provide to dg52. All such providers are bound by strict data confidentiality agreements.

Dg52 invests in comprehensive security infrastructure to protect Malaysian members' personal data from unauthorised access, disclosure, alteration, or destruction. The following are the key security layers we have implemented:

• Data Encryption in Transit: All communications between your browser or app and the dg52 server are encrypted using 256-bit TLS/SSL protocol. This ensures your data cannot be read even if intercepted by a third party.
• Data Encryption at Rest: Sensitive dg52 member data stored in our databases is also encrypted, ensuring layered protection even in the event of a physical breach of server infrastructure.
• Two-Factor Authentication (2FA): dg52 provides and encourages the use of two-factor authentication for all Malaysian member accounts. This additional layer of security ensures that only you can access your dg52 account, even if your password is compromised.
• Staff Access Controls: Access to dg52 members' personal data is restricted to staff with a legitimate operational need. All access is logged and monitored by dg52's information security management system.
• Continuous Monitoring: dg52 systems are continuously monitored for security threats, intrusion attempts, and suspicious activity. The dg52 IT security team operates around the clock to respond to any incidents.
• Regular Security Audits: dg52 conducts regular internal and external security audits to ensure our data protection systems remain up to date and in line with the latest industry standards.

Dg52 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you access dg52, enabling the platform to recognise you and retain your preferences between sessions.

Types of Cookies Used by dg52:

• Essential Session Cookies: Required for the core operation of the dg52 platform, including maintaining your login status and ensuring session security. These cookies cannot be disabled without affecting platform functionality.
• Preference Cookies: Saves your display preferences and personal settings within the dg52 platform — such as language, theme, and game preferences — so you don't have to reconfigure them each time you log in.
• Analytics Cookies: These help dg52 understand how Malaysian members use the platform — the most visited pages, most popular games, and general navigation patterns. This data is used in anonymised form to improve the dg52 platform.
• Security Cookies: Used to detect and prevent fraudulent activity, unauthorised access, and account intrusion attempts on dg52.

You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality and your overall experience on the dg52 platform. For more information on how to manage cookies in your browser, please refer to your browser's help documentation.

As a dg52 Malaysia member, you have certain rights regarding your personal data under Malaysia's Personal Data Protection Act 2010 (PDPA) and dg52's internal policies. dg52 is committed to respecting and facilitating the exercise of these rights:

• Access Rights: You may request access to the personal data dg52 holds about you at any time. dg52 will provide a copy of that data within a reasonable timeframe following identity verification.
• Right to Rectification: If any personal information held about you in dg52's system is inaccurate or outdated, you have the right to request a correction. You may update basic details via your account settings or by contacting dg52 support.
• Right to Erasure: Under certain circumstances, you may request the deletion of your personal data from dg52 systems. Please be aware that some data may need to be retained to fulfil legal obligations or resolve related disputes.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes. You may withdraw your marketing consent at any time without affecting your use of any other dg52 platform services.
• Right to Data Portability: You have the right to receive your personal data in a machine-readable format for the purpose of transferring it to another service, subject to applicable technical and legal limitations.

Dg52 retains Malaysian members' personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or to comply with applicable legal requirements. The following is a general guide to the data retention periods dg52 observes:

• Active Account Data: For as long as your dg52 account remains active and you continue using the platform, your personal data will be retained to ensure uninterrupted service.
• Financial Transaction Records: Transaction data — including deposit history, withdrawals and betting activity on dg52 — is retained for a minimum of seven (7) years to meet financial record-keeping and anti-money laundering (AML) compliance requirements.
• KYC Documents: Identity verification documents submitted to dg52 are retained for the duration of active membership and for a minimum of five (5) years following account closure for legal compliance purposes.
• Account Closed: When a dg52 account is closed at the member's request, any personal data no longer required for legal compliance will be deleted or anonymised within 90 days of the account closure date.
• Technical Logs: Technical data and activity logs are typically retained for 12 months before being automatically deleted or anonymised by dg52 systems.

Once the relevant retention period expires, dg52 will delete or anonymise personal data in a secure and irreversible manner.

The dg52 platform is strictly for individuals aged 18 and above. dg52 does not knowingly collect, store, or process personal data from individuals under the age of 18.

If you are a parent or guardian and believe your child under the age of 18 has registered a dg52 account without authorisation, please contact our support team immediately via Live Chat or email at [email protected]. dg52 will take prompt action to verify the situation, close the account in question and delete all associated personal data.

Dg52 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our operational practices, evolving legal requirements, or new technologies we adopt. All amendments will be published on this page with a clear update date.

For material and significant changes — such as how we use your data or the categories of third parties we share it with — dg52 is committed to notifying Malaysian members via in-platform notifications or email to your registered address before those changes take effect.

Continued use of the dg52 platform after any Privacy Policy amendment takes effect will be considered acceptance of the revised terms. If you do not agree with the changes made, you have the right to close your dg52 account and request deletion of your personal data in accordance with the procedure set out in Section 6 above.

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way dg52 handles your personal data, please don't hesitate to get in touch with us:

• Live Chat: Available 24 hours a day, 7 days a week, directly within the dg52 platform — the fastest way to get an immediate response from our team.
• Email: [email protected] — for more detailed privacy enquiries or formal requests relating to your personal data rights at dg52.
• Response Time: Live Chat within minutes. Email within 3 business days for privacy enquiries requiring in-depth review.

Dg52 takes all privacy enquiries and complaints seriously. If you are not satisfied with our response, you also have the right to lodge a complaint with the Department of Personal Data Protection Malaysia, which enforces the Personal Data Protection Act 2010 (PDPA).